HOW DO I KNOW IT IS SAFE TO SHOP WITH CHIMPAAANZEE.COM?
CHIMPAAANZEE takes great pride in offering a safe and secure online shopping experience.
We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. We also respect your privacy and we're committed to protect it. Learn more about our Privacy Policy.
How do I place an order?
Step 1. Select an item you like and add it to your shopping cart
Step 2: Proceed to the check out page
Step 3: Choose shipping method (prepaid/cod) and fill in the required details
That’s it, you are done!
How will my order be delivered to me?
We have tied up with reputed courier companies who will deliver the product at your doorstep with 5-9 working days
HOW CAN I GET ASSISTANCE IF I NEED IT?
We're Here to Help You!
Email Chimpaaanzee Customer care Team at chimpaaanzeecare@gmail.com
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.
WHAT ARE THE PAYMENT OPTIONS AVAILABLE TO ME?
The payment options supported by Miss Chase are as follows:
a.Cash On Delivery
b.Credit Card
c.Debit Card
d.Net Banking
Online payments are processed through PayU payment gateway, to ensure secure and encrypted connections for all your transactions.
HOW CAN I TRACK MY ORDER?
You can track your order by checking the tacking details provided to you or you can email us from "Contact Us" page of Website.
Is there a charge for Cash on Delivery purchases?
No, there are no additional charges for COD orders.
How can I pay if COD option is not available on my address?
No problem, you can pay using your card or through net banking.
Can I cancel my order?
If you wish to cancel your order, get in touch with Customer Care at chimpaaanzeecare@gmail.com as soon as possible with your order number. Please ensure you cancel your order before it has been shipped
When will I get my refund?
It will take 7-14 days to process your refund once the returned product has been approved by our quality check team.We will issue store credit equivalent to the selling price of the product or by bank transfer
For any other queries, please feel free to contact us on chimpaaanzeecare@gmail.com
I AM HAVING TECHNICAL ISSUES WITH THE SITE
If you're having problems accessing our website, please contact us
- As much detail as you can about the issue
- Screen shots of any error message you get
- Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
- What you have done so far to try to resolve it